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LivryLink Customer Privacy Policy

Last Updated: July 25, 2026

This Privacy Policy describes how LivryLink LLC, an Illinois limited liability company ("LivryLink," "we," "us," or "our") collects, uses, shares, and protects personal information when you use our mobile application, website, and related services (the "Platform" or "Services") as a customer or guest. By using the Platform, you consent to the practices described in this Policy. This Policy should be read together with our Customer Terms of Service.

1. Who We Are and Scope

LivryLink LLC, located at 1 E Erie St, Suite 525-2154, Chicago, IL 60611, is a technology platform that connects customers with independent professional chauffeurs and transportation service providers for luxury ground transportation. This Privacy Policy applies to personal information we collect from Customers (riders/guests) who use the Platform to request or receive transportation services. It does not cover the privacy practices of independent Service Providers, who are separate entities.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, book a trip, or communicate with us, we collect:

Account and profile information: full name, email address, phone number, password, profile photo (optional), company name (if applicable).
Payment information: payment card details (processed by our secure payment processors; we do not store full card numbers), billing address.
Trip details: pickup and drop-off addresses, preferred vehicle type, special requests, flight numbers (for airport transfers), passenger count, and any notes you provide.
Communications: messages you send through the app, emails, or support requests, and any feedback or ratings you submit.
Identity verification (if required): limited government ID information or selfies solely for fraud prevention or regulatory compliance in certain markets.

2.2 Information Collected Automatically

When you use the Platform, we automatically collect:

Location data: precise or approximate location when you request a trip (from pickup until trip completion) and, if permitted by your device settings, while the app is open. Location is essential for matching you with nearby Service Providers and providing accurate ETAs.
Device and usage data: device type, operating system, unique device identifiers, IP address, browser type, app version, crash logs, and how you interact with the Platform.
Trip data: date/time of request and completion, route taken, distance, duration, and fare details.

2.3 Information from Other Sources

We may receive information from payment processors, Service Providers, and fraud-prevention partners. If you book for someone else, the information you provide about that guest is treated as personal information of that individual.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and improve the Platform and Services (account creation, trip matching, routing support, customer support, fare calculation).
To process payments and prevent fraud.
To communicate with you about your trips, account, safety alerts, and service updates.
To enhance safety and security of users and Service Providers (including detecting and preventing illegal or prohibited use of the Platform).
To personalize your experience and, with your consent where required, to send marketing communications (you may opt out at any time).
To comply with legal obligations, respond to lawful requests from authorities, and enforce our Terms of Service (including investigating reports of suspected illegal activity).
For research, analytics, and product development (using aggregated or de-identified data where possible).

4. How We Share Your Information

We do not sell your personal information. We share information only as necessary in the following limited circumstances:

4.1 With Independent Service Providers

To fulfill your trip request, we share limited information with the assigned Service Provider: your first name (or preferred name), pickup location, drop-off location, contact phone number (for coordination), passenger count, special requests, and trip status. Service Providers are contractually required to use this information only to provide the requested transportation.

4.2 With Service Providers and Partners

We share information with trusted third-party vendors who perform services on our behalf (payment processors, cloud hosting, mapping services, customer support tools, SMS/email providers, analytics). These parties are contractually obligated to protect your data.

4.3 For Legal and Safety Reasons

We may disclose information if necessary to comply with law, protect safety, detect fraud, or enforce our Terms of Service (including investigating suspected illegal activity).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

5. Location Data

Precise location data is collected only when necessary to provide the transportation services you request (from the time you request a trip until it is completed). You can control location permissions through your device settings. Disabling location services will limit or prevent your ability to request trips. We do not continuously track your location when you are not actively using the app for a trip.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and for legitimate business purposes (safety, fraud prevention, accounting). Trip records are typically retained for a period consistent with tax, insurance, and regulatory requirements (often up to 7 years). When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law.

7. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. These include encryption in transit, access controls, and secure payment processing. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and portability: request a copy of the personal information we hold about you.
Correction: request that we correct inaccurate or incomplete information.
Deletion: request deletion of your account and associated personal information (subject to legal retention requirements).
Opt-out of marketing: unsubscribe from promotional emails or push notifications via the app settings or unsubscribe link.
Location controls: manage location permissions in your device settings.

To exercise these rights, contact us at support@livrylink.com or use the in-app Privacy / Account settings. Residents of certain states (including California and Illinois) may have additional rights under state privacy laws.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete it promptly.

10. International Data Transfers

LivryLink LLC is based in the United States. If you access the Platform from outside the United States, your information will be transferred to and processed in the United States. By using the Services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated Policy on the Platform and updating the "Last Updated" date. Your continued use of the Services after the effective date constitutes acceptance of the changes.

12. SMS/Text Messaging and Mobile Information

LivryLink sends transactional SMS text messages to customers who have opted in, regarding dispatch, driver status, and trip updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

LivryLink does not share or sell mobile phone numbers, SMS opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Information sharing to subcontractors in support services, such as customer service and message delivery providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13. Contact Us

LivryLink LLC 1 E Erie St, Suite 525-2154 Chicago, IL 60611 Email: support@livrylink.com Phone: 312-719-1519

You may also reach us through the Help or Support section inside the LivryLink application.